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Effective Relationship Management in Credential Evaluation

Session Information

This session will focus on the importance of relationship management in verifying foreign qualifications. We will cover experiences, techniques, and resources that improve the turnaround times in verification processing from active to nonresponsive information partners. Various methods will be discussed to equip attendees with the tools to facilitate verification processes on multiple platforms. We will also highlight various verification requirements employed by recognised institutions, ministries, and third-party agencies/ companies. The session is also an information-sharing session where active participation is encouraged to facilitate the exchange of ideas and knowledge. It is also a training session for attendees to further enhance their capabilities and performance. Lastly, we will demonstrate relationship management tips and tricks employed in verification.

1) Discuss the use of AI in relationship management (Automated systems, AI advanced chatbots, and real-time live translations for documents and phone calls – multilingual communication made easier). 2) Engage various stakeholders involved in qualification verification, their roles and responsibilities, and how they contribute to reaching common goals. 3) Discuss effective techniques employed in relationship management to enhance better collaborations. 4) Developing skills, adopting and integrating positive traits and behaviors in interactions.
Intermediate (one to five years of experience)
20251023T0830 20251023T0930 Europe/Zagreb Effective Relationship Management in Credential Evaluation

This session will focus on the importance of relationship management in verifying foreign qualifications. We will cover experiences, techniques, and resources that improve the turnaround times in verification processing from active to nonresponsive information partners. Various methods will be discussed to equip attendees with the tools to facilitate verification processes on multiple platforms. We will also highlight various verification requirements employed by recognised institutions, ministries, and third-party agencies/ companies. The session is also an information-sharing session where active participation is encouraged to facilitate the exchange of ideas and knowledge. It is also a training session for attendees to further enhance their capabilities and performance. Lastly, we will demonstrate relationship management tips and tricks employed in verification.

Konavle 2025 TAICEP Conference robertpprather@gmail.com
330 visits

Session Participants

User Online
Session speakers, moderators & attendees
Manager: Authentication Services
,
South African Qualifications Authority (SAQA)
Manager: Authentication Services
,
South African Qualifications Authority (SAQA)
No moderator for this session!
Ms. Anne-Kari  Gulliksen
Senior Advisor
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Norwegian Directorate for Higher Education and Skills
Admissions Officer
,
Copenhagen Business School
Ms. Mathilde Lagendijk
Credential Evaluator
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ENIC NARIC Netherlands / Nuffic
 Justin  Cornelius
Graduate Admissions Manager
,
Georgia Institute Of Technology
 Sandra Delvaux
Account Manager for Universities and Schools
,
Verifdiploma
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31 attendees saved this session

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